WHAT DRIVES US
#1 | TRUST IS EVERYTHING!
We’re straight shooters. Plain and simple.
When we give you a quote, you can bank on it. Should anything arise during a job requiring adjustments to the quote, you’re the first to know, before any changes are made. Although the majority of the time, what we quote you is what we bill at the end.
We also pride ourselves on giving the numbers to you straight – no fudging of labor times to make up for higher rates or vise versa. If it’s going to take our guys 10 hours, we’re going to quote 10 hours – helping you to make more accurate projections in the future on times and costs when choosing which of your fleet’s projects to prioritize. We do this all while working tirelessly to find the most efficient ways possible to complete your job!
#2 | WE DON'T DO MEDIOCURE
We’re known for working on BIG machines but what really makes the RTI difference is our never-ending obsessing over each of the smallest details to get the job just right! At RTI you get 110% and nothing less!
Should anything go unexpected for you, let us know so we can make it right because we stand by our work and we stand by our word and are happy to make it right, always!
#3 | OUR CUSTOMERS ARE #1
Without you, our customers, our PEOPLE, there is no RTI. We appreciate you! And we believe the best way to show our appreciation is in the little actions that keep you moving and on the road. That’s why we make it a top priority to get you through the repair process quickly! From getting out to your site to do estimates as soon after you call as possible, to being at the ready when you need us to come pick up a unit and get it into the shop and back out on the road. We want to keep your business moving!
#4 | WE'VE GOT YOUR BACK
We believe we can best serve you if you look at us as a partner! We would like you to consider us another branch of your business. We understand that the larger your fleet or the more often you’re on the road, the greater risk you run of needing repairs and that’s why we’re always ready to have your back when you need us!
#5 | FAMILY MATTERS
We joke about the brotherhood but around here, family really is of high importance! It’s hard not to be practically family when you’ve got guys here almost 30 years and others who made it their first job in high school and are still here 20 years later.
#6 | EVERYONE CAN MAKE A DIFFERENCE
We believe through hard work and giving back, everyone can make a difference and that every little bit helps! That’s why we find it so important to give back a portion of our revenue by partnering with non-profit organizations regularly throughout each year, and we thank our customers for helping us to do this!
“Do more than belong: participate. Do more than care: help. Do more than believe: practice. Do more than be fair: be kind. Do more than forgive: forget. Do more than dream: work!”
– William Arthur Ward
It all comes down to this: we believe what matters is the people we serve! From our team here at RTI, to our customers who trust us to partner with them and their businesses, to the people world-wide we can serve by partnering with other organizations. We’d love to serve you too! Use the contact button below to reach out and let us know how we can be of service to you and your business.